Refund and Cancellation Policy
At Diamond Inhouse, we strive to provide exceptional quality and service. If you are not completely satisfied with your purchase, we offer a fair and transparent refund and cancellation policy.
Refund Policy
Eligibility for Refunds:
- Refunds are available for items returned within 15 days of arrival of product.
- Items must be returned in their original condition, unworn, and with all original packaging, certificates, and documentation.
- Customized or personalized diamond jewelry is non-refundable unless there is a defect or error in the customization.
Process:
- Contact our customer service team at diamondinhouse@gmail.com or call us on +91- 9558662189 to initiate a return.
- Provide your order number and reason for the return.
- Ship the item(s) back to us using the provided return shipping label.
Return Shipping:
- Return shipping is free for items being returned due to defects or errors. For other returns, customers are responsible for return shipping costs.
Refund Method:
- Refunds will be processed to the original payment method within 7-10 business days of receiving and inspecting the returned item(s), all the payment and bank details has to be provided to the team for the refunds.
Non-Refundable Items:
- Items not in their original condition, damaged, or missing parts for reasons not due to our error.
- If any item is missing from the jewellery like for example Certificates, there will be the charges imposed of Rs. 2,500/- on the amount paid by the customer.
- Gift cards and items purchased on sale (unless they are defective).
Cancellation Policy
Order Cancellation Window:
-
Orders cancelled within 24 hours incurs no charges, but cancelled after 24 hours will incur a charge of 2% which will be deduction for payment gateway charges.
- Customized or personalized diamond jewelry cannot be canceled once the order has been processed.
Process:
- Contact our customer service team at diamondinhouse@gmail.com or call us on +91-9558662189 to initiate a return.
- Provide your order number and request for cancellation.
- You will receive a confirmation email once your cancellation request has been processed.
Fees:
- There are no fees for canceling an order within the specified time frame.
If you have any questions or need assistance with our refund and cancellation policies, please contact us.
Thank you for choosing Diamond Inhouse. We value your business and are committed to providing you with the highest quality diamond jewelry and customer service.